serendipity in Thylstrup 2019


Much more
research is needed in this area.

The final part of the book, “diagnosing,” zooms in on the pathologies of mass
digitization in relation to affective questions of desire and uncertainty.
This part argues that instead of approaching mass digitization projects as
rationalized and instrumental projects, we should rather acknowledge them as
ambivalent spatio-temporal projects of desire and uncertainty. Indeed, as the
third part concludes, it is exactly uncertainty and desire that organizes the
new spatio-temporal infrastructures of cultural memory institutions, where
notions such as serendipity and the infrapolitics of platforms have taken
precedence over accuracy and sovereign institutional politics. The third part
thus calls into question arguments that imagine mass digitization as
instrumentalized projects that either undermine or produce values of
serendipity, as well as overarching narratives of how mass digitization
produces uncomplicated forms of individualized empowerment and freedom.
Instead, the chapter draws attention to the new cultural logics of platforms
that affect the cultural politics of mass digitization projects.

Crucially, then, this book seeks neither to condemn


ies that have a long and complex cultural and affective
trajectory interlinked with ontological and epistemological questions about
the very nature of knowledge. Cladding the walls of these trajectories are, of
course, the ever-present political questions of authority and territory, but
also deeper cultural and affective questions about the nature and meaning of
knowledge as it bandies about in our cultural imaginaries, between discoveries
and dead-ends, between freedom and control.

As the next section will show, one concept has in particular come to
encapsulate these concerns: the notion of serendipity. While the notion of
serendipity has a long history, it has gained new relevance with mass
digitization, where it is used to express the realm of possibilities opened up
by the new digital infrastructures of knowledge production. As such, it has
come to play a role, not only as a playful cultural imaginary, but also as an
architectural ideal in software developments for mass digitization. In the
following section, we will look at a few examples of these architectures, as
well as the knowledge politics they are entangled in.

## The Architecture of Serendipitous Platforms

Serendipity has for long been a cherished word in archival studies, used to
describe a magical moment of “Eureka!” A fickle and fabulating concept, it
belongs to the world of discovery, capturing the moment when a meandering
soul, a flaneur, accidentally stumbles upon a valuable find. As such, the
moment of serendipity is almost always a happy circumstance of chance, and
never an unfortunate moment of risk. Serendipity also embodies the word in its
own origins. This section outlines the origins of this word and situate its
reemergence in theories on libraries and on digital realms of knowledge
production.

The English aristocrat Horace Walpole coined the word serendipity in a letter
to Horace Mann in 1754, in which he explained his fascination with a Persian
fairy tale about three princes from the _Isle of Serendip_ _63_ who possess
superpowers of observation. In his letter, Walpole linked the contents of the
fantastical story to his view of how new discoveries are made: “As their
highnesses travelled, they were always making discoveries, by “accidental
sagacity,” of things which they were not in quest of.” 64 And he proposed a
new word—“serendipity”—to describe this sublime talent for discovery.

Walpole’s conceptual invention did not immediately catch fire in common
parlance.65 But a few centuries after its invention, it suddenly took hold.
Who awakened the notion from its dormant state, and why? Sociologists Robert
K. Merton and Elinor Barber provided one influential answer in their own
enjoyable exploration of the word. As they note, serendipity had a particular
playful tone to it, expressing a sense that knowledge comes about not only
through sheer willpower and discipline, but also via pleasurable chance. This
almost hedonistic dimension made it incompatible with the serious ethos of the
nineteenth century. As Merton and Barber note, “The serious early Victorians
were not likely to pick up serendipity, except perhaps to point to it as a
piece of frivolous whimsy. … Although the Victorians, and especially Victorian
scientists, were familiar with the part played by accident in the process of
discovery, they were likely neither to highlight that factor nor to clothe the
phenomenon of accidental discovery in so lighthearted a word as
serendipity.”66 But in the 1940s and 1950s something happened—the word began
to catch on. Merton and Barber link this turn of linguistic events not only to
pure chance, but also a change in scientific networks and paradigms. Traveling
from the world of letters, as they recount, the word began making its way into
scientific circles, where attention was increasingly turned to “splashy
discoveries in lab and field.”67 But as Lorraine Daston notes, “discoveries,
especially those made by serendipity, depend partly on luck, and scientists
schooled in probability theory are loathe to ascribe personal merit to the
merely lucky,” and scientists therefore increasingly began to “domesticate
serendipity.”68 Daston remarks that while scientists schooled in probability
were reluctant to ascribe their discoveries to pure chance, the “historians
and literary scholars who struck serendipitous gold in the archives did not
seem so eager to make a science out of their good fortune.”69 One tale of how
literary and historical scholars struck serendipitous gold in the archive is
provided by Mike Featherstone:

> Once in the archive, finding the right material which can be made to speak
may itself be subject to a high degree of contingency—the process not of
deliberate rational searching, but serendipity. In this context it is
interesting to note the methods of innovatory historians such as Norbert Elias
and Michel Foucault, who used the British and French national libraries in
highly unorthodox ways by reading seemingly haphazardly “on the diagonal,”
across the whole range of arts and sciences, centuries and civilizations, so
that the unusual juxtapositions they arrived at summoned up new lines of
thought and possibilities to radically re-think and reclassify received
wisdom. Here we think of the flaneur who wanders the archival textual city in
a half-dreamlike state in order to be open to the half-formed possibilities of
the material and sensitive to unusual juxtapositions and novel perceptions.70

English scholar Nancy Schultz in similar terms notes that the archive “in the
humanities” represents a “prime site for serendipitous discovery.”71 In most
of these cases, serendipity is taken to mean some form of archival insight,
and often even a critical intellectual process. Deb Verhoeven, Associate Dean
of Engagement and Innovation at the University of Technology Sydney, reminds
us in relation to feminist archival work that “stories of accidental
discovery” can even take on dimensions of feminist solace, consoling “the
researcher, and us, with the idea that no system, whatever its claims to
discipline, comprehensiveness, and structure, is exempt from randomness, flux,
overflow, and therefore potential collapse.”72

But with mass digitization processes, their fusion of probability theories and
archives, and their ideals of combined fun and fact-finding, the questions
raised in the hard sciences about serendipity, its connotations of freedom and
chance, engineering and control, now also haunt the archives of historians and
literary scholars. Serendipity has now often come to be used as a motivating
factor for digitization in the first place, based on arguments that mass
digitized archives allow not only for dedicated and target-oriented research,
but also for new modes of search, of reading haphazardly “on the diagonal”
across genres and disciplines, as well as across institutional and national
borders that hitherto kept works and insights apart. As one spokesperson from
a prominent mass digitization company states, “digital collections have been
designed both to assist researchers in accessing original primary source
materials and to enable them to make serendipitous discoveries and unexpected
connections between sources.”73 And indeed, this sentiment reverberates in all
mass digitization projects from Europeana and Google Books to smaller shadow
libraries such as UbuWeb and Monoskop. Some scholars even argue that
serendipity takes on new forms due to digitization.74

It seems only natural, then, that mass digitization projects, and their
actors, have actively adopted the discourse of serendipity, both as a selling
point and a strategic claim. Talking about Google’s digitization program, Dr.
Sarah Thomas, Bodley’s Librarian and Director of Oxford University Library
Services, notes: “Library users have always loved browsing books for the
serendipitous discoveries they provide. Digital books offer a similar thrill,
but on multiple levels—deep entry into the texts or the ability to browse the
virtual shelf of books assembled from the world's great libraries.”75 But it
has also raised questions for those people who are in charge, not only of
holding serendipity forth as an ideal, but also building the architecture to
facilitate it. Dan Cohen, speaking on behalf of the DPLA, thus noted the
centrality of the concept, but also the challenges that mass digitization
raised in practical terms: “At DPLA, we’ve been thinking a lot about what’s
involved with serendipitous discovery. Since we started from scratch and
didn’t need to create a standard online library catalog experience, we were
free to experiment and provide novel ways into our collection of over five
million items. How to arrange a collection of that scale so that different
users can bump into items of unexpected interest to them?” While adopting the
language of serendipity is easy, its infrastructural construction is much
harder to envision. This challenge clearly troubles the strategic team
developing Europeana’s infrastructure, as it notes in a programmatic tone that
stands hilariously at odds with the curiosity it must cater to:

> Reviewing the personas developed for the D6.2 Requirements for Europeana.eu8
deliverable—and in particular those of the “culture vultures”—one finds two
somewhat-opposed requirements. On the one hand, they need to be able to find
what they are looking for, and navigate through clear and well-structured
data. On the other hand, they also come to Europeana looking for
“inspiration”—that is to say, for something new and unexpected that points
them towards possibilities they had previously been unaware of; what, in the
formal literature of user experience and search design, is sometimes referred
to as “serendipity search.” Europeana’s users need the platform to be
structured and predictable—but not entirely so.76

To achieve serendipity, mass digitization projects have often sought to take
advantage of the labyrinthine infrastructures of digitization, relying not
only on their own virtual bookshelves, but also on the algorithmic highways
and back alleys of social media. Twitter, in particular, before it adopted
personalization methods, became a preferred infrastructure for mass
digitization projects, who took advantage of Twitter’s lack of personalized
search to create whimsical bots that injected randomness into the user’s feed.
One example was the Digital Public Library of America’s DPLA Bot, which grabs
a random noun


Surprise me!’
search function for DPLA.”77 It did not take the programmer Peter Meyr much
time to develop a similar bot for Europeana. In an interview with
EuropeanaPro, Peter Meyr directly related the EuropeanaBot to the
serendipitous affordances of Twitter and its rewards for mass digitization
projects, noting that:

> The presentation of digital resources is difficult for libraries. It is no
longer possible to just explore, browse the stacks and make serendipitous
findings. With Europeana, you don't even have a physical library to go to. So
I was interested in bringing a little bit of serendipity back by using a
Twitter bot. … If I just wanted to present (semi)random Europeana findings, I
wouldn’t have needed Twitter—an RSS-Feed or a web page would be enough.
However, I wanted to infuse EuropeanaBot with a little bit of “Twitter
culture” and give it a personality.78

The British Library also developed a Twitter bot titled the Mechanical
Curator, which posts random resources with no customization except a special
focus on images in the library’s seventeenth- to nineteenth-century
collections.79 But there were also many projects that existed outside social
media platforms and operated across mass digitization projects. One example
was the “serendipity engine,” Serendip-o-matic, which first examined the
user’s research interests and then, based on this data, identified “related
content in locations such as the Digital Public Library of America (DPLA),
Europeana, and Flickr Commons.”80 While this initiative was not endorsed by
any of these mass digitization projects, they nevertheless featured it on
their blogs, integrating it into the mass digitization ecosystem.

Yet, while mass digitization for some represents the opportunity to amplify
the chance of chance, other scholars increasingly wonder whether the
engineering processes of mass digitization would take serendipity out of the
archive. Indeed, to them, the digital is antithetical to chance. One such
viewpoint is uttered by historian Tristram Hunt in an op-ed charging against
Google’s British digitization program under the title, “Online is fine, but
history is best hands on.” In it, Hunt argues that the digital, rather than
providing a new means of chance finding, would impede historical discovery and
that only the analog archival environment could foster real historical
discoveries, since it is “… only with MS in hand that the real meaning of the
text becomes apparent: its rhythms and cadences, the relationship of image to
word, the passion of the argument or cold logic of the case. Then there is the
serendipity, the scholar’s eternal hope that something will catch his eye,”81
In similar terms, Graeme Davison describes the lacking of serendipitous
errings in digital archives, as he likens digital search engines with driving
“a high-powered car down a freeway, compared with walking or cycling. It gets
us there more quickly but we skirt the towns and miss a lot of interesting
scenery on the way.”82 William McKeen also links the loss of serendipity to
the acceleration of method in the digital:

> Think about the library. Do people browse anymore? We have become such a
directed people. We can target what we want, thanks to the Internet. Put a
couple of key words into a search engine and you find—with an irritating hit
or miss here and there—exactly what you’re looking for. It’s efficient, but
dull. You miss the time-consuming but enriching act of looking through
shelves, of pulling down a book because the title interests you, or the
binding. Inside, the book might be a loser, a waste of the effort and calories
it took to remove it from its place and then return. Or it might be a dark
chest of wonders, a life-changing first step into another world, something to
lead your life down a path you didn't know was there.83

Common to all these statements is the sentiment that the engineering of
serendipity removes the very chance of serendipity. As Nicholas Carr notes,
“Once you create an engine—a machine—to produce serendipity, you destroy the
essence of serendipity. It becomes something expected rather than
unexpected.”84 It appears, then, that computational methods have introduced
historians and literary scholars to the same “beaverish efforts”85 to
domesticate serendipity as the hard sciences had to face at the beginning of
the twentieth century.

To my knowledge, few systematic studies exist about whether mass digitization
projects such as Europeana and Google Books hamper or foster creative and
original research in empirical terms. How one would go about such a study is
also an open question. The dichotomy between digital and analog does seem a
bit contrived, however. As Dan Cohen notes in a blogpost for DPLA, “bookstores
and libraries have their own forms of ‘serendipity engineering,’ from
storefront staff picks to behind-the-scenes cataloguing and shelving methods
that make for happy accidents.”86 Yet there is no doubt that the discourse of
serendipity has been infused with new life that sometimes veers toward a
“spectacle of serendipity.”87

Over the past decade, the digital infrastructures that organize our cultural
memory have become increasingly integrated in a digital economy that valuates
“experience” as a cultural currency that can be exchanged to profit, and our
affective meanderings as a form of industrial production. This digital economy
affects the architecture and infrastructure of digital archives. The archival
discourse on digital serendipity is thus now embroiled in a more deep-seated
infrapolitics of workspace architecture, influenced by Silicon Valley’s
obsession with networks, process, and connectivity.88 Think only of the
increasing importance of Google and Facebook to mass digitization projects:
most of these projects have a Facebook page on which they showcase their
material, just as they take pains to make themselves “algorithmically
recognizable”89 to Google and other search engines in the hope of reaching an
audience beyond the echo chamber of archives and to distribute their archival
material on leisurely tidbit platforms such as Pinterest and Twitter.90 If
serendipity is increasingly thought of as a platform problem, the final
question we might pose is what kind of infrapolitics this platform economy
generates and how it affects mass digitization projects.

## The Infrapolitics of Platform Power

As the previous sections show, mass digitization projects rely upon spatial
metaphors to convey ideas about, and ideals of, cultural memory
infrastructures, their knowledge production, and their serendipitous
potential. Thus, for mass digitization projects, the ideal scenario is that
the labyrinthine errings of the user result in serendipitous finds that in
turn br


digital media sales—has seen the term migrate to it.”108

What infrapolitical logic can we glean from Silicon Valley’s adoption of the
vernacular notion of the platform? Firstly, it is an infrapolitics of
temporality. As Tarleton Gillespie points out, the semantic aspects of
platforms “point to a common set of connotations: a ‘raised level surface’
designed to facilitate some activity that will subsequently take place. It is
anticipatory, but not causal.”109 The inscription of platforms into the
material infrastructures of the Internet thus assume a value-producing
futurity. If serendipity is what is craved, then platforms are the site in
which this is thought to take place.

Despite its inclusion in the entrepreneurial discourse of Silicon Valley, the
notion of the platform is also used to signal an infrapolitics of
collaboration, even subversion. Olga Gurionova, for instance, explores the
subversive dynamics of critical artistic platforms,110 and Trebor Sholtz
promotes the term “platform cooperativism” to advance worker-based
cooperatives that would “design their own apps-based platforms, fostering
truly peer-to-peer ways of providing services and things, and speak truth


ovel.” Ibid. 63. Serendib, also spelled Serendip (Arabic Sarandīb), was the
Persian/Arabic word for the island of Sri Lanka, recorded in use as early as
AD 361. 64. Letter to Horace Mann, 28 January 1754, in _Walpole’s
Correspondence_ , vol. 20, 407–411. 65. As Robert Merton and Elinor Barber
note, it first made it into the OED in 1912 (Merton and Barber 2004, 72). 66.
Merton and Barber 2004, 40. 67. Lorraine Daston, “Are You Having Fun Today?,”
_London Review of Books_ , September 23, 2004. 68. Ibid. 69. Ibid. 70.
Featherstone 2000, 594. 71. Nancy Lusignan Schulz, “Serendipity in the
Archive,” _Chronicle of Higher Education_ , May 15, 2011,
Serendipity-in-the-Archive/127460>. 72.
Verhoeven 2016, 18. 73. Caley 2017, 248. 74. Bishop 2016 75. “Oxford-Google
Digitization Project Reaches Milestone,” Bodleian Library and Radcliffe
Camera, March 26, 2009.
. 76. Timothy
Hill, David Haskiya, Antoine Isaac, Hugo Manguinhas, and Valentine Charles
(eds.), _Europeana Search Strategy_ , May 23, 2016,


com/commentisfree/2011/jul/03/tristram-hunt-british-
library-google-history>. 82. Davison 2009. 83. William McKeen, “Serendipity,”
_New York Times,_ (n.d.),
. 84. Carr 2006.
We find this argument once again in Aleks Krotoski, who highlights the man-
machine dichotomy, noting that the “controlled binary mechanics” of the search
engine actually make serendipitous findings “more challenging to find” because
“branching pathways of possibility are too difficult to code and don’t scale”
(Aleks Krokoski, “Digital serendipity: be careful what you don't wish for,”
_Guardian_ , August 11, 2011,
serendipity-
profiling-aleks-krotoski>.) 85. Lorraine Daston, “Are You Having Fun Today?,”
_London Review of Books_ , September 23, 2004. 86. Dan Cohen, “Planning for
Serendipity,” _DPLA_ News and Blog, February 7, 2014,
serendipity/>. 87. Shannon
Mattern, “Sharing Is Tables,” _e-flux_ , October 17, 2017,
furniture-for-digital-labor/>. 88. Greg Lindsay, “Engineering Serendipity,”
_New York Times_ , April 5, 2013,
serendipity.html>. 89. Gillespie 2017. 90. See, for instance, Milena Popova,
“Facebook Awards History App that Will Use Europeana’s Collections,”
_EuropeanaPro_ , March 7, 2014, awards-history-app-that-will-use-europeanas-collections>. 91. Doob 1994. 92.
“Europeana Strategy Impact 2015–2020,”
.
93. Ping-Huang 2016, 53. 94. Helmond


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